Frequently asked questions

Most ready-to-order items are processed within 5–7 business days, excluding weekends, holidays, and carrier transit time. Custom, personalized, embroidered, and preorder items may require additional time. Any special turnaround time will be listed on the product page.

Please review the size chart and product description before ordering. Most apparel is unisex unless stated otherwise. If you need help choosing a size, contact us before placing your order. We cannot accept returns or exchanges because an incorrect size was selected.

Yes! Contact us through the website chat or Custom Apparel page with your design idea, item type, quantity, sizes, colors, deadline, and personalization details. We will confirm availability, pricing, turnaround time, and payment before production begins.

Yes. Preorder items will include an estimated production and shipping timeframe on the product page. Your order will ship after the preorder inventory arrives or production is complete. Estimated dates may change if a supplier or carrier experiences a delay.

Turn the garment inside out and machine wash in cold water with a mild detergent. Do not use bleach. Hang dry or tumble dry on low heat, and do not iron directly over the printed or embroidered design. Following these steps will help protect the garment and design.