STORE POLICY

Customer Care

At J&J Timeless Creations, we are committed to providing quality products and thoughtful customer service. Because many of our items are handmade, printed, embroidered, or customized to order, slight variations may occur and make each item unique.

Please review all product details, colors, sizing information, personalization, and shipping details before placing your order. If you have questions about a product or an existing order, contact us through the website chat, Contact page, or at jjtimelesscreations@outlook.com. Please include your order number when contacting us about an order. We aim to respond within 1–2 business days.

Privacy & Safety

Your privacy and security are important to J&J Timeless Creations. Information collected during checkout, such as your name, email address, shipping address, and order details, is used to process and fulfill your order, provide customer support, and send updates related to your purchase.

Payments are processed securely through Wix and its approved payment providers. J&J Timeless Creations does not directly store your complete credit or debit card information. We do not sell or trade your personal information. Promotional emails, Bible verses, and devotionals will only be sent to customers who choose to subscribe, and subscribers may unsubscribe at any time.

Wholesale Inquiries

J&J Timeless Creations welcomes wholesale and bulk-order inquiries from boutiques, churches, ministries, organizations, businesses, and event planners. Pricing, minimum quantities, production time, and availability may vary depending on the product and design.

To request a quote, contact us through the website chat, Contact page, or at jjtimelesscreations@outlook.com. Please include the item you are interested in, quantity, sizes, preferred colors, customization details, requested completion date, and shipping location. Production will begin only after the order details and payment terms have been approved.

Payment Methods

• Major credit and debit cards
• Additional secure payment options shown at checkout
• Full payment required before production begins
• Custom, wholesale, and bulk payment terms provided with your quote
• Orders confirmed after payment is received
• No checks or cash through the website